*Completing your order means you have read and agreed to these terms and conditions below.*
HARDERS PRODUCTS AS AIRPLANE LUGGAGE
We do not recommend or approve taking our gallon syrups, extracts, colors, or portion cup juices/water with you on a plane as check-in or carry-on luggage. If you choose to transport products on your own, you must provide your own packaging material (ie. boxes, padding) to ensure the products' safety. Island Maid / Harders Hawaii will not accept responsibility for any damages caused during commercial passenger airline transport as check-in or carry-on luggage. We do offer competitive shipping rates if you do wish to ship your gallons to the mainland or outer islands. To place an order, please click here.
COMMUNICATION WITH CUSTOMERS
We strive to provide the best and most efficient customer service possible. Due to limited staff, we will prioritize emailing customers for any follow-ups or order issues, rather than over-the-phone calling. We feel this is the best way to ensure issues are resolved in a timley and efficient manner without any confusion. We thank you for your patience and cooperation
ORDERING AND SHIPPING
All orders will ship within 1 - 3 business days from the date of payment. Orders are shipped via UPS, FedEx, or USPS. Although this is a rare occurrence, depending on the size of your order and or demand for a certain item, your order may be delayed. Please make sure that you provide us with your correct shipping address before placing an order. We cannot guarantee any store credit if the address provided is incorrect. Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays). Typically, three delivery attempts will be made before the package is returned to us. Penalties and fees may be applied. To avoid this inconvenience, we recommend delivery to a commercially zoned business address. We cannot ship to PO, FPO, APO or IPO boxes. We cannot ship internationally. Orders not placed through our online store may not be eligible for discounted shipping rates.
ISLAND MAID RETURN AND REFUND POLICY
We are unable to accept any returns at the moment for health and safety reasons. Island Maid / Harders Hawaii reserves the right to handle each return or refund case at its own discretion. Please report any received Island Maid products that are damaged (i.e. leaking gallon bottles) due to mishandling by the shipper or any mistakes in your order. Please have the invoice number and tracking number associated with the order and information on the exact quantity and type of product damaged. Please include any pictures or files that can help us better file your claim with the shipper. At this time, we are unable to ship a replacement product if the product is damaged during shipping. For products that are missing due to complete damage during shipping, we will handle each case at our own discretion. If you would like to file a damage claim with the shipper, please make sure to include pictures of the damaged product and packaging to ensure the best chances of a successful claim.
PRODUCT LEAKING DURING SHIPPING
Although rare, please note you may experience liquid leakage during shipping due to pressure in bottles during transit from Hawaii. No store credit will be issued if there is less than 1 ounce of syrup loss. Island Maid Inc, reserves the right to handle each incident at its own discretion.
PO BOX ADDRESSES
PO Box addresses will require an additional postage fee after the order is placed. Please enter street addresses.
Some Harders products can expose you to chemicals including which are known to the State of California to cause cancer [or birth defects or other reproductive harm]. For more information, go to www.P65Warnings.ca.gov.
Island Maid / Harders Hawaii Terms and conditions are subject to change without notice.