Questions about an existing order
Where can I find my order confirmation?
After you submit your order, you will receive an email with your order confirmation.
Please make sure to check your email's spam folder as well.
Please contact us if you still have not received a confirmation email.
Please make sure to check your email's spam folder as well.
Please contact us if you still have not received a confirmation email.
When can I expect my order to arrive? Do you provide a tracking number?
For both Hawaii Outerisland and U.S. Mainland orders, expect up to 10 days procesing time and 2-5 days shipping depending on your address and size of order. Orders larger than 24 gallons will take more time to process and ship.
A tracking number will be provided via email once your order is shipped out.
A tracking number will be provided via email once your order is shipped out.
I just placed an order and need to make a change.
Please contact us as soon as possible to notify us of any changes.
Changes cannot be guarenteed if we are notified more than 24 hours after an order is placed.
Changes cannot be guarenteed if we are notified more than 24 hours after an order is placed.
I have a question on how to use the product just purchased.
Click here to see the most common questions on how to use our products.
My order has arrived damaged. What are my options?
Please contact us . Provide as many detailed pictures of the damage as this is required to submit a claim to the shipping company.
My order has not arrived.
If it has been longer than 2 weeks since your order was placed and you still have not recived your order, please contact us.
I will be late to pick up my order. Can I pick up my order later during the week?
Yes, you can pick up your order anytime later during the week. We are open Monday - Thursdays 7am - 3pm.
Other questions...
Please contact us.