Location & Hours
|
|
HOURS
Monday - Thursday: 7am - 3pm Friday: CLOSED FOR ONLINE ORDER PICK UP Saturday: CLOSED Sunday: CLOSED |
ADDRESS
Island Maid Inc. 94-125 Leokane St. Waipahu, HI 96797 We are not accepting walk-in orders. Please order online for pick up. We do not have any other locations on the outerislands or mainland. |
Frequently Asked Questions
These FAQs pertain to Harders Syrups, Extracts, Colors, Shave Ice Concentrates, Supplies, and Island Maid Juices and Water.
First time ordering questions
Do you sell to the public?
Yes we do! Start your order now. We do not have a showroom or store at our factory. Please place your order online for curbside pick-up.
Is there a minimum order quantity if I am just ordering online for pick up or shipping?
No, there is no minimum order quantity if you are ordering online for pick up or shipping! Start your order now
Do you have a showroom?
No, not at the moment. Please check out our products online for easy ordering without the lines or wait.
Can I walk in and buy?
We are only accepting online orders at this time. Please, no walk-in orders. Start your order here
What forms of payment do you accept?
For online orders, we accept Visa, Mastercard, American Express, Discover, JCB, UnionPay.
For authorized business accounts, we accept check or cash. Credit cards payment upon delivery require a 3% surcharge.
For authorized business accounts, we accept check or cash. Credit cards payment upon delivery require a 3% surcharge.
What is the latest I can order any of your products online for same day pick up?
Please place your order for before 1pm if you want same day pick up. Pick up hours are 7am - 3pm Monday - Thursday. Closed on Fridays.
Pick up times will be given during checkout based on the size of your order. Large orders above 20 cases may require additional time to prepare.
Pick up times will be given during checkout based on the size of your order. Large orders above 20 cases may require additional time to prepare.
Do you sell any of your products anywhere else?
Containerland: Conveniently located in Mapunapuna, Honolulu, they carry a selection of our Harders gallon size syrups. (see on map)
Neighbor Island Distributors:
Hilo Rice Mill (Big Island) - See on map
VIP Food Service (Maui) - See on map
o, we do not have any syrups in grocery stores. Please take advantage of easy online ordering for curbside pick up or affordable shipping rates to most U.S. addresses.
Neighbor Island Distributors:
Hilo Rice Mill (Big Island) - See on map
VIP Food Service (Maui) - See on map
o, we do not have any syrups in grocery stores. Please take advantage of easy online ordering for curbside pick up or affordable shipping rates to most U.S. addresses.
Do you produce products at any other locations on the outerislands or in the continental United States?
No, we do not manufacture our products outside of Hawaii.
I would like to pay with cash. How can I place an order?
Please place a manual order here.
How do I place an online order?
I am a business and would like to set up an account
Please click here to learn more about how to set up a business account.
How soon can I pick up an order I just placed?
Orders under 30 gallons placed before 1pm will be ready the same day. An estimated pick-up time will be given at checkout and sent to your email. Most orders are completed within 45 minutes to 1 hour. You will receive a second email when your order is ready for pick-up.
Why are some products not available for online ordering?
We are working hard to have all of our products available for online ordering. However, due to limited quantities on certain products, we are unable to feature some of our products online. Please contact us if you have any questions regarding products not featured online.
I have more questions.
I have a question about an order I already placed
Where can I find my order confirmation?
After you submit your order, you will receive an email with your order confirmation.
Please make sure to check your email's spam folder as well.
Please contact us if you still have not received a confirmation email.
Please make sure to check your email's spam folder as well.
Please contact us if you still have not received a confirmation email.
When can I expect my order to arrive? Do you provide a tracking number?
For both Hawaii Outerisland and U.S. Mainland orders, expect 4-5 business days procesing time and 2-5 days shipping depending on your address and size of order. Orders larger than 24 gallons will take more time to process and ship.
A tracking number will be provided via email once your order is shipped out.
A tracking number will be provided via email once your order is shipped out.
I just placed an order and need to make a change.
Please make sure to double check your order before submitting it.
Modifications to paid orders may not be possible if the changes are more than the original order.
Please contact us as soon as possible to notify us of any changes.
Changes cannot be guarenteed if we are notified more than 24 hours after an order is placed.
Modifications to paid orders may not be possible if the changes are more than the original order.
Please contact us as soon as possible to notify us of any changes.
Changes cannot be guarenteed if we are notified more than 24 hours after an order is placed.
I have a question on how to use the product just purchased.
Please scroll down to see more frequently asked questions about our syrups and other products.
My order has arrived damaged. What are my options?
In order for us to file a claim with the the shipping company, please take the below required pictures:
Learn more about how we handle syrup leakage here.
- Clear pictures of the side of the bottle(s) with the original seal still on so we can see how much syrup has leaked out.
- Clear pictures of the damage to the box and inside of the box.
Learn more about how we handle syrup leakage here.
My order has not arrived.
If it has been longer than 2 weeks since your order was placed and you still have not recived your order, please contact us.
I will be late to pick up my order. Can I pick up my order later during the week?
Yes, you can pick up your order anytime later during the week. We are open Monday - Thursdays 7am - 3pm. We are closed for online order pick up on FRIDAYS & WEEKENDS
Some syrup has leaked out during shipment, what should I do?
Our gallons are designed to deal with the extreme fluctuations in air pressure during air freight. This means that, occasionally, some syrup will leak out to prevent overpressure in the bottle. This is unfortunately normal. No replacement will be issued, instead if the syrup loss is more than 2 ounces, we will issue a store credit equal to the amount of syrup loss. Please see our company policy for more information.
I have more questions.
Questions about shipping
Do you ship to the mainland U.S.?
Yes, we do! Simply begin your online order and enter your U.S. address at checkout.
The U.S. Mainland Shipping rate is typically $55 per 4 gallon case (plus cost of syrup) when ordering online. Terms and conditions may apply.
The U.S. Mainland Shipping rate is typically $55 per 4 gallon case (plus cost of syrup) when ordering online. Terms and conditions may apply.
Do you ship to the Hawaiian outerislands?
Yes, we do! Simply begin your online order and enter your U.S. address at checkout.
Hawaii Shipping rate is typically $19.99 per 4 gallon case (plus cost of syrup) Terms and conditions may apply.
Hawaii Shipping rate is typically $19.99 per 4 gallon case (plus cost of syrup) Terms and conditions may apply.
What shipping methods do you use?
For gallon syrup or extract orders, we use either UPS or FedEx.
For our Harders 4 pack Special, we use USPS.
Shipping services may vary based on size of order and ship-to location., and are subject to change without notice.
For our Harders 4 pack Special, we use USPS.
Shipping services may vary based on size of order and ship-to location., and are subject to change without notice.
Do you offer Free Shipping?
We offer Free Shipping on our Harders 12 Gallon Pack. If other items are in your shopping cart, you will not be eligible for free shipping.
Free Shipping is available only for verified U.S. Addressess.
Free Shipping is available only for verified U.S. Addressess.
Do you ship to P.O. Boxes?
If you order a single Harders 4 Pack Special or sample, we can ship it to your P.O. Box. If you are ordering gallon sizes, we are not able to ship them to PO boxes. Please provide a Street Address for gallon size orders.
Do you ship to APO addresses?
We do not ship to APO AE addresses at this time. We thank you for your understanding.
Do you Ship internationally or Canada?
We do not ship internationally or to Canada at this time.
How many gallons fit into a case for shipping?
Our Harders cases fit 4 gallons for shipping.
How heavy is 1 gallon of syrup?
1 gallon of Harders Syrup is 11lbs
Do you ship via Young Brothers to the outerislands?
Yes, we do. Please contact us to learn more.
I have more questions.
Questions about Harders Syrups
How do I use Harders Syrups on Shave Ice?
Pour syrup straight onto shave ice. No dilution or mixing required.
How do I make a drink or punch with Harders Syrups?
- Mix 1 part syrup with 5 parts chilled water or club soda.
- 1 gallon of syrup can make 6 gallons (768 fl. oz.) of drink.
- 25oz Bottle of syrup can make 150 fl. oz. (over a gallon) of drink.
- 1 gallon of syrup can make 6 gallons (768 fl. oz.) of drink.
- 25oz Bottle of syrup can make 150 fl. oz. (over a gallon) of drink.
How do I use Harders Tropical Slush Mixes?
Only Harders Tropical Slush Mixes should be used in slush machines. Regular Harders syrup is not formulated to freeze in a slush machine and will, over time, damage the motor and mixer due to over freezing. Harders Tropical Freeze mixes are packed with more flavor than regular syrup and will give you an optimal slush texture and flavor.
How to use Harders Tropical Slush Mixes:
- Pour 1 part slush mix into the slush machine.
- Pour 4 parts water into the slush machine.
- Follow your specific slush machine's instructions on start-up and maintenance.
How to use Harders Tropical Slush Mixes:
- Pour 1 part slush mix into the slush machine.
- Pour 4 parts water into the slush machine.
- Follow your specific slush machine's instructions on start-up and maintenance.
What is the shelf life of Harders Syrups and Extracts? Do I need to refrigerate them?
Harders Syrups - 1 year from production date, even after opening. No refrigeration needed.
Harders Sugar-Free Syrups - 60 days from production date, even after opening. Must keep refrigerated.
Harders Extracts and Colors- 3 years from production date, even after opening. No refrigeration needed.
Syrups, Extracts, and Colors do not have to be refrigerated EVEN AFTER OPENING. Please keep in a cool dry area.
Harders Sugar-Free Syrups - 60 days from production date, even after opening. Must keep refrigerated.
Harders Extracts and Colors- 3 years from production date, even after opening. No refrigeration needed.
Syrups, Extracts, and Colors do not have to be refrigerated EVEN AFTER OPENING. Please keep in a cool dry area.
Are Harders syrups really made with cane sugar?
Yes, we only use 100% natural cane Sugar in our syrups.
What sweetener is in the Sugar-Free Syrups?
Harders sugar-free syrups are made with a small amount pure sucralose. No maltodextrin or dextrose. They are diabetic & Keto friendly!
Where can I find ingredients lists for each syrup?
Click here to see all our syrup flavors. There you can click on the flavor you want an see its ingredient information.
I have allergies to a particular item.
Please forward any allergy related questions here.
Do Harders syrups contain any GLUTEN, NUTS, or MILK?
No, Harders syrups are Gluten, Nut, and Milk Free.
Do you have other recipes?
I have more questions.
Questions about Harders Extracts & Colors
What are Harders Extracts?
Harders Extracts are flavorings without any sugar and minimal coloring.
These can be used to create your own shave ice syrups or for baking.
These can be used to create your own shave ice syrups or for baking.
How do you use Harders Extracts to make shave ice syrups?
How many gallons of ready-to-use syrup can 1 gallon or 1 quart of extract make?
1 gallon of extract can make up to 64 gallons of syrup.
1 quart of extract can make up to 16 gallons of syrup.
1 quart of extract can make up to 16 gallons of syrup.
What is the shelf life of Harders Extracts and Colors?
Harders Extracts and Colors- 3 year shelf life.
Harders Extracts and Colors do not have to be refrigerated EVEN AFTER OPENING. Please keep in a cool dry area.
Harders Extracts and Colors do not have to be refrigerated EVEN AFTER OPENING. Please keep in a cool dry area.
I have more questions.
Please contact us.
Questions about Island Maid Portion Cup Juices & Waters
What is the shelf life of your portion cup juices?
Our portion cup juices must be kept frozen or refrigerated and last 1 year frozen or 21 days refrigerated.
What is the shelf life of your portion cup water?
Our portion cup water can be stored at room temperature and has a 1 year shelf life.
How can I place an order and learn more?
Please click here to place an order for pick up.
Can I store juice and water at room temperature?
No, all juice must be stored frozen or refrigerated.
Water can be stored at room temperature.
Water can be stored at room temperature.
What sizes do you make juices and water?
We only make juices and water in 4oz cups at this time.
Do you sell juices and water in any stores?
Tamura's Market Wahiawa sells a selection of our frozen juices in 24 count trays.
Do you ship juice and water?
No, we do not at the moment.
How do I setup an account for delivery?
Please click here
I have a question about ordering juice and water online
Please go back up to "First time ordering questions" to see information on pick up times, general pick up information, payment options, and other general ordering questions.
I have more questions.
Please contact us